Terms

Agreeing to these terms

These terms are an agreement between you and Restore Old Photos (“we”, “us”). By creating an account or using the service you accept them and our Privacy policy. If you don't agree, please don't use the service.

Who can use it

You must be 18 or over, and able to enter into a contract, to create an account or use the service. Before every run you confirm that you are 18 or over; we refuse the upload without it. If we learn that an account belongs to someone under 18, we close it.

What the results are

Restore Old Photos uses AI to repair, colorize, sharpen, enlarge or animate the photos you upload. Every result is an AI interpretation of your photo, not a historical record: colours added to a black-and-white photo are a plausible guess, detail that was missing from the photo may be filled in, and an animation is imagined movement, not footage. We check each result against your original and refuse ones that no longer show the same people, but results vary, may contain mistakes and may not look the way you expect. What is missing from a photo (a part burned, washed or torn away) can't be brought back: only small gaps are filled. When you pick the kind of damage or photo, the restore concentrates on it, but it is still an AI result checked the same way. If you ask us to remove handwriting, stamps or dates, they are gone from the result; your original is not changed. We may decline a photo that is too damaged to restore faithfully.

Your account

Keep access to your email account secure: anyone who can open it can sign in to yours. You are responsible for what happens in your account. If you started without signing in, your account lives only in this browser until you save it with an email address or a Google account; until then, clearing the browser's data can lose it, with its photos and credits.

What you may upload

Only photos you have the right to use: your own, your family's, or ones whose owner agreed. Any living adult shown in the photo should have agreed to it, and you must be the parent or guardian of anyone shown who is still under 18. Before each upload you tick a box to confirm this, that you are 18 or over, and that you consent to the photo, including the faces in it, being processed by AI as described in our Privacy policy. You are responsible for what you upload. Uploaded originals are deleted from our servers within 24 hours.

Rules of use

You agree not to:

• upload a photo you don't have the right to use, or a photo of a living person who hasn't agreed;
• upload or try to create nude, sexual or violent content, or anything that sexualizes children (we report this to the authorities);
• present a result as an unedited original or as a historical record where that would mislead anyone, or remove its AI label to do so;
• use the results to mislead, harass, defame or impersonate anyone;
• break the law or infringe anyone's rights, including privacy, publicity and copyright;
• get around our limits or checks, use the service through bots or scripts, copy or resell it, or try to reverse engineer it.

AI animations

An animated clip is made by AI from a still photo: the movement in it never happened. Every clip is labelled as an AI animation. You agree not to present a clip as real footage of the people in it, and not to use it to mislead, harass or defame anyone. Please think about the people who will see it: a moving image of someone who has died can be upsetting.

Credits and payments

Credits are bought in packs with a one-time payment; a pack never renews, and its credits don't expire. One credit makes one restored, colorized or enhanced photo; an animated clip uses 4. A restore or colorize can make up to 2 versions if you ask for them, 1 credit each. There is no free trial: every photo uses credits. Credits for results that fail or don't pass our checks are returned automatically.

You can also choose a monthly plan. It is charged when you start it and then every month, on the same day, until you cancel. Each paid month adds the plan's credits; they are used before pack credits and end when the next month starts, so unused plan credits don't carry over. You can cancel at any time from your Credits page: the plan stays until the end of the month you paid for, then stops, and you are not charged again. Pack credits stay yours. You can upgrade to a larger plan at any time from the same page: your saved card is charged the larger plan's full monthly price at once, a new month starts that day, and the credits left from your current month are kept on top of the new ones. Moving to a smaller plan means canceling and subscribing again once the current month ends. There are no free trials and no weekly plans.

Prices are shown before you pay, and any tax that applies is shown at checkout. Credits have no cash value, can't be transferred to another account, and can only be used on this service. We may change prices for future purchases; this never changes what you have already paid for.

Refunds

• Failed results: any result we don't deliver, including one held back because it no longer showed the same people as your original, is refunded to your balance automatically. You don't have to ask.
• Packs: if you haven't used any of a pack's credits, we refund it in full when you ask within 14 days of buying it. Once you have used any of its credits, the pack can't be refunded.
• Plan months: if you haven't used any credits from the current month, we refund that month when you ask within 14 days of the payment. Otherwise, canceling stops future payments but doesn't refund the current month.
• Right of withdrawal: if you live in the EU or the UK, at checkout you ask for your credits straight away and agree that you lose your 14-day right of withdrawal once you use any of them (for a plan, for each month once you use any of that month's credits). Until then, the refunds above apply.

To ask for a refund, write to info@restoreold.photos from your account's email address (or the one you paid with, if your account has none). Refunds go back to the original payment method. If a payment is refunded or disputed, we remove the credits it added. Nothing in these terms limits the rights that consumer law gives you.

Your photos and results

You keep all rights you have in the photos you upload. You give us permission to store and process them, and the results made from them, only to provide the service to you: making and checking your results, showing them to you and serving the share links you create. We never use them to train AI models.

We claim no ownership of your results. To the extent we have any rights in them, we transfer them to you, and you may download, keep, print and share them, subject to any rights others hold in the original photo. AI-made content may not be protected by copyright. We won't use your photos or results to promote the service without your permission.

Anyone with a share link can see that result until you turn the link off. You decide who gets it.

Reporting misuse

If you believe someone uploaded your photo without permission, or a result infringes your rights, write to info@restoreold.photos. We review every report and remove content that breaks these terms.

The service

We work to keep the service running well, but we don't promise it will always be available, free of errors, or able to make a result from every photo. We may change, add or remove features. If we ever close the service, we will give at least 30 days' notice so you can use your credits.

We may suspend or close an account that breaks these terms, and credits obtained by breaking them are lost. You can stop using the service at any time and delete your account from Settings.

Warranties and liability

To the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, or for loss of profits, data or goodwill, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

To the extent the law allows, you agree to cover any claims, losses and costs we face because of photos you uploaded or because you broke these terms.

Changes to these terms

We may update these terms. We will change the date at the top, and tell you by email or on the site before an important change takes effect. If you have a monthly plan and don't accept the change, you can cancel before it applies. Continuing to use the service after a change means you accept it.

Disputes

If something goes wrong, please write to us first: most problems can be solved quickly, and we will try to resolve any complaint within 30 days. These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts where you live.

General

These terms and the Privacy policy are the whole agreement between you and us about the service. If any part is found invalid, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. You may not transfer this agreement; we may transfer it to a buyer of the business, who must honor it.

Who runs this service

Restore Old Photos. Contact: info@restoreold.photos.